Monthly revenue
Up to
+61%
AI for ecommerce
Turn visitors into loyal customers
ChatFunnel AI helps you sell more, recover abandoned carts, and automatically handle up to 97% of customer conversations.
Video in Portuguese
Stores that sell with ChatFunnel
Why leading brands choose ChatFunnel
Cart conversion
Up to
+126%
Response time
From
2:15
to
<15s
Always available
24h
AI ready to help
Cart value
Up to
+26%
Repeat purchase rate
Up to
+31%
Where sales slip away
How much does your store lose each month?
The loss rarely shows up in a report. It's in the cart no one followed up on and the customer who bought once and never came back.
Abandoned carts
The customer picked an item, reached checkout, and stopped. Without a reminder, you miss the sale.
Few repeat purchases and low LTV
The customer buys once and disappears. Their lifetime value (LTV) stays flat, and each new sale costs you an ad.
Visitors who never buy
They browse, can't find an answer to their question, and close the tab.
Slow customer service
A customer who waits hours for a delivery estimate buys from the competitor who answers first.
Business hours only
A question at 10 p.m. waits until morning. By then, the customer has often bought somewhere else.
One number per team member
Conversations are scattered across phones, so no one can see the customer's full history.
Hard to track orders
A customer asks where their order is, and your team has to look up the status in another system.
Do any of these sound familiar?
A specialist reviews your store with you and shows you where you're losing sales.
Before and after
The same store, before and after ChatFunnel.
See how ChatFunnel handles each of these problems.
Cart
Without ChatFunnel: An abandoned cart becomes a missed sale.
With ChatFunnel: A WhatsApp reminder goes out 30 minutes later, with the product and a link to the saved cart.
Repeat purchases
Without ChatFunnel: The customer buys once and never hears from the store again.
With ChatFunnel: Customers get offers based on past purchases, helping raise lifetime value.
Visitors
Without ChatFunnel: The visitor leaves without speaking to anyone.
With ChatFunnel: AI starts a conversation, finds out what the shopper wants, and recommends a product from the catalog.
Response time
Without ChatFunnel: The customer waits hours and gives up.
With ChatFunnel: An answer in under 15 seconds, using your store's information.
Business hours
Without ChatFunnel: Customer service from 9 a.m. to 6 p.m., Monday through Friday.
With ChatFunnel: AI answers around the clock, including nights and weekends.
Phone numbers
Without ChatFunnel: Each team member has a separate WhatsApp number.
With ChatFunnel: Your team shares one number and one inbox, with each customer's full history.
Orders
Without ChatFunnel: Order status lives in a spreadsheet and in your store platform.
With ChatFunnel: Payment, shipping, and delivery updates come straight from your store platform into the conversation.
The ChatFunnel method
From the first click to the next purchase.
The paid order is at the center. Before checkout, AI answers questions, recommends products, and recovers carts. After checkout, the conversation continues until the customer buys again.
Lead capture and conversion
Retention and growth
From the first visit to a loyal customer.
ChatFunnel connects each step of your customer's journey.
Lead capture: Capture visitor and lead details
Save the contact and the source of each conversation so your team can pick up with context.
Your store
White sneaker
Conversation started
Contact identified
Marina Costa
New contact for your store
- Source
- Interested in
- White sneaker
Conversion: Customer support, cart recovery, and follow-up
Use ChatFunnel AI to help customers on your store's site, Instagram, and WhatsApp.
White sneaker Size 37
From your store catalogMarina Costa
AI support
Marina: Do you have this sneaker in size 37?
ChatFunnel: Yes, Marina! I set aside your size.
White sneakerSize 37Order confirmed
Marina is now your customer.LTV: The first purchase is just the beginning.
"If you aren't selling again to the customers you already have, you're sitting on a pile of money and begging strangers for spare change."
J. A.
ChatFunnel helps you bring customers back for another purchase and increase their lifetime value.
Marina, these socks go well with your sneakers.
Marina Costa
Purchase history
- First order
White sneaker
- Second order
Crew socks
She shops with you again. The relationship continues.
You have a team to turn to.
Our team can help with your first setup and the questions that come up along the way.
Help getting started
Get help setting up ChatFunnel and deciding what to do next for your store.
Support in Portuguese
Reach our team by chat, email, or WhatsApp.
Learn at your own pace
Guides and tutorials you can come back to anytime.
Bring each conversation closer to a purchase.
Help customers choose and make it easy to buy.
AI finds out what the customer wants, suggests products from the catalog, and helps put together the order.
Answers that draw on your store's information.
Your catalog, policies, and delivery details help AI answer questions as customers shop.
Give the purchase another chance.
Follow up on abandoned carts and pending Pix or boleto payments. The customer gets a quick way to finish the purchase.
Connect your online store to ChatFunnel.
Connect VTEX, Nuvemshop, Tray, Loja Integrada, WooCommerce, Shopify, and Yampi to AI support on WhatsApp and Instagram.
Ecommerce platforms
Channels, AI, and tools
- Meta Ads
- OpenAI
- Claude
- MCP protocol
- n8n
- REST API
- Webhooks
- HTTP request
- Google Calendar
Your AI, wherever customers reach out.
Help customers on WhatsApp, Instagram, and your site's chat using your store's information.
Store assistantWhatsApp · ChatFunnel
Order #1042
Hi! Has my order #1042 shipped?
Your order is on its way. It's due to arrive Thursday.
Out for deliveryExpected Thursday
Track order
A follow-up can save the sale.
Remind shoppers what they picked and make it easy to pay through WhatsApp or email.
Paid? Reminders stop. Reminders stop after the purchase.
Cart
30 min laterIncomplete checkout
Send the product back into the conversation with a link to the saved cart.
Example WhatsApp message for Cart Continue my purchasePulse sneakerWhite · Size 38R$ 299,90Hi, Marina! Your Pulse is still in the cart. I saved the link so you can pick up where you left off.
Your cart is saved1 product · R$ 299,90Pix
15 min laterPix payment pending
The Pix link arrives with the order details and deadline. If it expires, the customer gets a new one.
Example WhatsApp message for Pix View Pix paymentPulse sneakerWhite · Size 38R$ 299,90Hi, Marina! Your R$ 299,90 Pix payment is still pending. We've held your Pulse order until 10 a.m.
Pay with PixR$ 299,90 · valid until 10 a.m.Boleto
1 day beforeBoleto due soon
Send a reminder before the due date with the amount and the boleto.
Example WhatsApp message for Boleto View my boletoPulse sneakerWhite · Size 38R$ 299,90Hi, Marina! The R$ 299,90 boleto for your Pulse is due tomorrow. Here are the details.
Boleto for order #1048R$ 299,90 · due tomorrow
From your store to your first AI conversation.
Store setupsualoja.com.br✓
Your connected store
Product catalog✓
Prices and stock✓
Orders and customers✓
Data available to AI
How ChatFunnel works for ecommerce.
It's an AI agent connected to your online store. It answers customers on WhatsApp and Instagram, checks the catalog and stock, builds carts, follows orders, and recovers purchases that stalled. In ChatFunnel, the agent works with your team in the same inbox.
Yes. Every contact record holds conversation history, orders, payment details, and the source of the sale. The AI agent works from that record, your team steps in when needed, and cart recovery, Pix, and post-purchase messages go out on WhatsApp using your store's data.
VTEX, Loja Integrada, Nuvemshop, Tray, WooCommerce, Shopify, and Yampi. The integration brings your catalog, stock, carts, orders, and payments into customer conversations.
Connect your customer support channels, organize contacts and your funnel, build automations, and test workflows linked to your store.
It depends on the plan that fits your store. Choose "Talk to a specialist" and we'll help you find a plan for your volume of customer conversations.
Connecting your store takes minutes. Authorize access and your catalog appears in the inbox. You can connect WhatsApp and Instagram from the same screen.
Yes, within the limits you set. You choose what products it can recommend, which actions it can take, and when a person takes over.
Your team decides when AI answers, when a person steps in, and what each agent can do. The conversation history carries over, so customers don't have to repeat themselves.
ChatFunnel sends messages based on cart, checkout, payment, and order status. That same history helps with tracking, repeat purchases, and related offers.
Your team can check the catalog, price, and stock, build a cart, send the checkout link, and keep the sale tied to the contact and conversation.
Online stores that sell with ChatFunnel
Turn conversations into orders in ChatFunnel.
Talk to a specialist about your store's customer service and sales.
YOUR FIRST STEP
Let's talk about your store.
- Connect your customer support channels
- Build and test your conversation workflows
- Organize contacts and orders in your funnel